American Airlines

Full service carrierUnited StatesFounded in 1926


Overall airline rating based on 14 reviews 3.57/5

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness

Above you can find a link to airline's official website. Airline has an official active Facebook page. American Airlines provides ability to check-in online for it's passengers. In addition airline also provides feature for mobile check-in on it's flights. American Airlines has an official mobile app for iOS devices (iPhone/iPad) and you can find a link to the app above. Airline also has an official Android application.



American Airlines customer reviews

Overall score 2/5

Tulsa, Oklahoma to Cancun, Mexico in Economy class

"In the middle of the night before we were to leave they text saying our flight was cancelled we needed to book another. OK, got that done after an hour to 2 hours. Next day get to Dallas, Texas we were delayed 11 times for over 5 hours. We sat on the plane no food no drinks at 12:00 we could get off to eat had to drag all our luggage then back on still did not leave the male flight attendant was worse than rude and the female was worse it was flight AA1190 and I had paid for an upgrade to free drinks they ran out and we got nothing. Wont do that again. I emailed American Airlines - not a word in reply. I will do everything I can to not fly with them again, the flight attendants on that flight did not care if you are happy or not. Maybe they don't need their jobs."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

Tallahassee to San Antonio in Economy class

"My flight was okay. A bit scary landing in San Antonio the plane slid a bit in landing. I did not eat or drink on the flight."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

Palm Springs to Boston in Economy class

"Polite very good on time service helpful with the disabled. Not very exspensive. Fly at least yearly and will again soon."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 5/5

Chicago to Las Vegas in Economy class

"The flight was wonderful it was fun flying I would recomend them to my family it&rsquos fun to fly higher"

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 5/5

Montreal to Chicago in Economy class

"I have flown this airline many times and it continues to deliver on performance both in the air and on the ground. As a musician I constantly fly with my instrument as a carry-on however many Canadian airlines make it VERY difficult to accept the instrument on-board even though it fits the carry-on restriction. By flying American Airlines they not only had no problems with the instrument being on-board but also reserved an extra seat right next to me so I would have ample room to place it without any additional costs. The flight was on-time and customer service was exceptionally well! This is the business model airline companies should be following if they want to keep passengers on flights! Would highly recommend flying AA!!!"

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

Miami to Atlanta in Economy class

"Friendly staff and quick flight. I wish they had better snacks but that is my only complaint. Boarding was fast too."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 2/5

California to South Carolina in Economy class

"Had a connecting flight goimg and coming all 4 flights were delayed. Nasty attitude from some of the staff. No place to charge my phone."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

LAX to OGG in Economy class

"The airline is ok. Seats not very comfortable. Airlines did not have anymore my food and beverage selection."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 5/5

Los Angeles to Dallas in Economy class

"I had a really Nice and safe trip with American Airlines but the air conditioning system is too high. It is very cold. The service is excellent and the trip safe."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 2/5

Miami to Edinburgh in Economy class

"Old filthy aircraft - the tray table was sticky with years worth of spillages. Service was acceptable. Three hour delay with hardly any apology. Not enough leg room for a trans Atlantic flight. No in flight entertainment apart from maybe four over head screens (common twenty years ago but these days?!) I'd definitely make sure I never book a flight to Europe with them ever again."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

Grand Junction, CO to Phoenix, AZ in Economy class

"I fly to Phoenix frequently, and have always been on time! The staff are friendly, and try to accomodate special requests for drinks etc. I coukd do with a little bigger seating, though I would enjoy if the pilot would mention any places of interest that we are flying over,"

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

Grand Junction to Phoenix in Economy class

"Never had a late flight. Very courteous, i fly to Phoenix frequently and my flights are always on time. Could use a little more sitting room though!"

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 4/5

SFO to MAD in Economy class

"Nice and fast staff.Seats are more spacious than British Airways.We conected in Philadelphia,you need enough time in that airport because is very long and gates are normally not very close.I was desperate with the screen because it was tactile but unresponsive when you touch it.And the films were only in Spanish from Latin America,not the regular one.Food correct and drink when you need it."

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Overall score 1/5

SEA to PHX in Economy class

"0 stars they cancelled my 5 am flight and rebooked me on a different flight the NEXT day, not even on a later flight that same day"

Seat comfort
Leg room
Food and Beverage
Check-in and Boarding
In-flight Entertainment
Cleanliness
Latest airline reviews
Cebu Pacific
February 26, 2019
Staff were not efficient enoug... Read more

Japan Airlines
February 26, 2019
So respectful, courteous peopl... Read more

Korean Air
February 26, 2019
Courteous staff and good food.... Read more

SkyJet Airlines
February 22, 2019
Most horrible company when it ... Read more

American Airlines
January 27, 2019
In the middle of the night bef... Read more